Hence the second part of the question - "or a way of getting round the problem" Perhaps it is caused by Operator Error - I am the village-idiot, and senile. It only appeared on my computer suddenly after years of use with no problems. Friends using Hotmail, but not Thunderbird, don't have this problem. (Although Hotmail and Gmail get most mentions.) The reported problems always involve using Thunderbird. I think it is clear that the problem lies within Thunderbird, because the same problem is reported in forums by people using other email providers/clients/or whatever they should be called. So, which do I need - a working "Two-step verification", "Two-step verification" turned off, or "Two-step verification " NOT installed? (I've got a semi-working email, but it will only download some messages, but not including the one I need, containing a security number from microsoft.) I cannot set up Two-step verification, because when I follow the instructions, I appear to need a smart phone, or a working email, neither of which I possess. In Two step verification I don't get the option to turn it off, just "Set up two-step verification" "Under Two-step verification, choose Set up two-step verification to turn it on, or choose Turn off two-step verification to turn it off." When I follow the steps in your link, I get the following:. I am not sure, from your reply and from other forums, whether the problem may be caused by having Two-step verification turned on, or by having it turned off, or by not having it installed. I am NOT computer literate just a computer user. There is clearly an in-built problem in Thunderbird.ĭoes anyone know definitely what causes this, or a way of getting round the problem?ĭo I have to change to another email client? It is nothing to do with anti-virus software, viruses, wrong passwords, forgetting to switch on the computer, or drinking the wrong brand of coffee. However, from many instances reported on other forums, this is a common problem, which comes on suddenly. I was using Thunderbird on Ubuntu on a laptop. Clicking on links in these emails takes me to a record of attempts to connect to Outlook, and tells me that I have subsequently been reconnected, only to get locked out again. I have received emails from microsoft, telling me that because of many failed attempts to access Outlook, I have been locked out. I get the corresponding error message if I try to send emails. The error message is "Login to server failed." Like many others, I suddenly can no longer connect my Thunderbird to Outlook.
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